ATC History and Culture
The roots of ATC go back to the mid-seventies, when two developers, Bill Belangia and Kermit Phillips, partnered to create the first true condominium development in the Augusta, Georgia area. The skill the company developed as multifamily builders eventually evolved into our prime focus – to build, own and manage apartment communities. Unlike most management companies which let their properties degrade over time due to a short-term, month-to-month, bottom line focus, ATC looks to the long term, owning communities for decades and spending the dollars now to maintain vibrant communities for the future. The fact that ATC builds and owns and manages its own apartment portfolio, makes it unique within the apartment industry. Sustained success is no accident, but the deliberate outcome of a long-term vision.
The ATC vision is a commitment to five Core Values that shape everything we do for our employees and our customers:
Customers are valuable
We treat customers with respect. We listen to their point of view, follow-up and communicate the status of our work for them. We understand that the customer judges our work so it’s important to get it right the first time. It is imperative to never mirror back negative emotions and understand that ultimately, the customer pays our wage.
Work should enhance life
We expect all members of our team to contribute to a positive work environment. We as a company understand that our staff has lives outside of the workplace and we allow flexibility when it comes to family events and emergencies. We strive for our team to love what they do from Monday to Friday. We are enthusiastic about what we do and encourage and support one another.
Be professionals, not job holders
First and foremost, we practice integrity in everything we do. We expect our team to know the tools of the trade and be prepared with the right tools for the job. We promote education in our field and encourage our team to always seek to get better. Our team understands that you own your work, you sign your name to it and you take responsibility. It’s ok to admit your shortcomings as long as you are working hard to correct them. We also encourage and allow learning from sources outside of the company. Multifamily housing is multi-billion dollar industry and we strive to stay innovative and competitive in our field.
We must work together
Communication and working as a team is the key to success. Working with one another is not optional. We understand the importance of showing up on time for scheduled work, events and meetings; the customer and team expect it and deserve it. If we say we are going to do something, we do it. We expect our team to seek help when needed without tossing their work onto others. We make every effort to clearly communicate our expectations to our team and to our customers.
Our main goal in regards to value is to cut waste relentlessly. This means being efficient with our time, prioritizing work and having the right people for the job. We understand that sometimes you have to spend the dollar to save two later. We have our eye on long-term value growth. We also understand that happy customers build value. In order to have happy customers, we have to invest in our human capital within our company and create a good work environment.